Troubleshooting
Last updated
User Guide: Data Services Platform
Last updated
Access the Waitlist: Go to the waitlist page and complete the application form.
Submit Application: Click the “Submit” button.
Connect Wallet:
If you already have a wallet, connect it.
If no wallet is detected, follow the wallet creation guide.
For all users encountering error messages, you may need to switch networks and clear your previous wallet extension and browser data. The following uses MetaMask and Google Chrome as examples:
Open the MetaMask extension in your browser.
Click on “Select a network” in the top left corner.
Switch to a different network (not SaharaAI Testnet).
Click on “Select a network” in the top left corner again, then locate and delete “SaharaAI Testnet” from the list.
In the MetaMask window, click on “Settings” in the top right corner.
Select “Advanced”.
Click “Clear activity tab data” and confirm.
Revisit the Sahara platform and login. You should now be able to engage with the platform as expected.
On your computer, open Chrome.
At the top right, click More More and then Delete browsing data.
Choose a time range, like Last hour or All time.
Select the types of information you want to remove.
Click Delete data
The process for your Coinbase wallet is similar...
Open the Coinbase Wallet extension in your browser.
Click on “Setting” in the bottom right corner.
Switch to a different network (not SaharaAI Testnet).
Click on “Custom” in the top right corner again, then locate and delete “SaharaAI Testnet” from the list.
Revisit the Sahara platform and login. You should now be able to engage with the platform as expected.
Follow the steps carefully to create a secure Web3 wallet and connect it to platforms using MetaMask and WalletConnect.
How to Set Up a MetaMask Wallet (Browser Extension)
MetaMask is a popular Web3 wallet that allows you to interact with decentralized applications (dApps) and manage cryptocurrencies. Follow this step-by-step guide to set up your MetaMask wallet and connect it to Sahara.
Step 1: Install MetaMask
Download and install the official MetaMask extension for your preferred browser, such as Google Chrome or Firefox. Link here: https://metamask.io/download/
Once installed, open MetaMask and click the “Get Started” button to begin setting up your Ethereum wallet.
Step 2: Create a New Wallet
Click the “Create a Wallet” button on the next screen.
Choose a strong password and confirm it to create your account. This password will be used to access your wallet on the current device.
MetaMask will generate a 12-word Secret Recovery Phrase.
Write down all the words carefully in the exact order shown on your screen.
Important: This phrase is essential for restoring your wallet if you lose access to your device.
Store the recovery phrase in a safe and private location. Never share it with anyone, as it provides full access to your wallet funds.
Click “Next” and confirm your backup by selecting the words in the correct order.
Step 3: Connect MetaMask to Sahara
On the Sahara Data Service Platform, choose MetaMask from the sign-in options.
Confirm the connection request in your MetaMask extension.
WalletConnect is a protocol that allows you to securely connect various wallets (including MetaMask) to decentralized applications. Follow this guide to set up and connect your mobile wallet using WalletConnect.
Step 1: Download and Install a Web3 Wallet (Mobile App)
To use WalletConnect, you need a crypto wallet first. Here’s how to create one using MetaMask as an example:
Go to the App Store (iOS) or Google Play Store (Android).
Search for MetaMask and download the official app.
Open the app and tap “Get Started.”
Choose “Create a New Wallet.”
Set a Password: Create a secure password for accessing your wallet on your mobile device.
Save Your Secret Recovery Phrase (12 Words):
Write down the 12-word Secret Recovery Phrase shown on the screen.
Important: Store your recovery phrase offline in a secure location. DO NOT share this phrase with anyone, as it can be used to access your funds. Once you've done so, confirm the recovery phrase in the correct order to finish the wallet setup.
Step 2: How to Connect Wallet Using WalletConnect (Mobile Method)
Now that you have a wallet, you can connect it to a platform using WalletConnect.
Using Your Phone to Connect:
Open the Web3 platform you want to connect to on your computer or mobile browser.
Find the “Connect Wallet” button (usually on the top right corner).
Select WalletConnect from the list of wallet options.
A QR Code will appear on the screen.
Using MetaMask Mobile App to Scan the QR Code:
Open your MetaMask app.
Tap the Menu Icon (three lines) in the top-left corner.
Select WalletConnect.
Tap “New Connection” and scan the QR code shown on the Web3 platform.
Confirm the connection request inside the MetaMask app.
You’re now connected! Your wallet can interact with the platform for transactions.
Step 3: Use WalletConnect to sign in
Choose WalletConnect from the sign-in options.
A QR code will appear on the screen.
Scan the QR code.
Your wallet will ask for permission to connect. Confirm the connection.
You have successfully created and connected a Web3 wallet!
